Refund policy

BlackForge Outdoors Return Policy

At BlackForge Outdoors, we stand behind the gear we sell. Your order should arrive in the condition expected, and your experience with us should feel clear, fair, and straightforward from start to finish.

If something is not right with your purchase, we offer a 30-day return window from the date your order is delivered.

Return Window

You may request a return within 30 days of receiving your order.

To be eligible, the product must be returned in acceptable condition and must meet the requirements below.

What Can Be Returned

A return may be approved when the item is:

  • In the same condition it was received
  • Unused and undamaged
  • Returned with its original packaging
  • Returned with any included parts, accessories, manuals, tags, or inserts
  • Accompanied by proof of purchase, such as your order confirmation or receipt

Items that show signs of use, installation, damage, missing parts, or altered packaging may not qualify for a refund.

Starting a Return

To begin a return, contact our support team at:

Support@blackforgeoutdoors.com

Please include your order number, the item you want to return, and a brief reason for the return.

Once your request is reviewed, our team will provide the next steps and return instructions.

support@blackforgeoutdoors.com

Please do not send a return without contacting us first, as unauthorized returns may be delayed or unable to be processed.

Damaged, Defective, or Incorrect Orders

Please inspect your order as soon as it arrives.

If your item arrives damaged, defective, incomplete, or different from what you ordered, contact us right away at:

support@blackforgeoutdoors.com

Include your order number and photos of the issue when possible. This helps us review the problem quickly and work toward the proper resolution.

Exchanges

The fastest way to get a different item is to request a return for the product you received.

Once your return is approved, you may place a new order for the replacement item or preferred product.

This helps avoid delays and ensures the new item is processed as quickly as possible.

European Union 14-Day Right of Withdrawal

For orders shipped to the European Union, customers may have the right to cancel or return an order within 14 days of receiving it, without providing a reason.

To qualify, the item must be unused, in its original packaging, and returned with proof of purchase.

Refund Process

After your return is received, it will be inspected by our team.

Once the return is approved, your refund will be issued to the original payment method within 10 business days.

Please note that banks and credit card companies may take additional time to post the refund to your account.

If more than 15 business days have passed since your refund was approved and you still have not received it, contact us at:

support@blackforgeoutdoors.com

Important Notes

Return eligibility is determined after inspection.

Shipping fees, if applicable, may not be refundable unless the return is due to an error on our part.

BlackForge Outdoors reserves the right to update this return policy at any time. The most current version will be available on this page.