BlackForge Outdoors Return Policy

At BlackForge Outdoors, we stand behind the gear we sell. Your order should arrive in the condition expected, and your experience with us should feel clear, fair, and straightforward from start to finish.

If something is not right with your purchase, we offer a 30-day return window from the date your order is delivered.

Return Window

You may request a return within 30 days of receiving your order.

Refund amounts are based on the condition of the returned item, as described below. All returns are inspected upon receipt, and the applicable refund tier is determined after inspection.

Refund Tiers

Full Refund (No Fee)

A full refund is issued when the item is:

• Unopened and unused, in its original packaging
• Returned with all included parts, accessories, manuals, tags, and inserts
• Accompanied by proof of purchase, such as your order confirmation or receipt

A full refund is always issued — regardless of condition — when the return is due to our error, including items that arrive damaged, defective, incomplete, or different from what you ordered. See "Damaged, Defective, or Incorrect Orders" below.

Partial Refund — 20% Restocking Fee Plus Actual Shipping Costs

When a returned item shows signs of use or cannot be resold as new, a 20% restocking fee is deducted along with our actual shipping costs — the original outbound shipping we paid to deliver your order, and the cost of the return label if we provide one. This applies when the item shows:

• Signs of installation or outdoor use (mounting marks, weather exposure, dirt, or moisture)
• Missing parts, accessories, or original packaging
• Cosmetic damage, wear, or alterations

These deductions reflect our real costs of handling the return — they are never more than what we actually incur. The exact amount will be itemized for you before your refund is issued.

Items returned in a condition that cannot be resold or refurbished may not qualify for a refund. Our support team will contact you after inspection if this applies to your return.

Starting a Return

To begin a return, contact our support team at:

support@blackforgeoutdoors.com

Please include your order number, the item you want to return, and a brief reason for the return.

Once your request is reviewed, our team will provide the next steps and return instructions.

Please do not send a return without contacting us first, as unauthorized returns may be delayed or unable to be processed.

Damaged, Defective, or Incorrect Orders

Please inspect your order as soon as it arrives.

If your item arrives damaged, defective, incomplete, or different from what you ordered, contact us right away at:

support@blackforgeoutdoors.com

Include your order number and photos of the issue when possible. This helps us review the problem quickly and work toward the proper resolution.

No restocking fee or deduction is ever applied to returns caused by our error, including defective products, shipping damage, or incorrect items.

Exchanges

The fastest way to get a different item is to request a return for the product you received.

Once your return is approved, you may place a new order for the replacement item or preferred product.

This helps avoid delays and ensures the new item is processed as quickly as possible.

European Union 14-Day Right of Withdrawal

For orders shipped to the European Union, customers have the right to cancel or return an order within 14 days of receiving it, without providing a reason.

Under EU law, you may inspect the item as you would in a store. However, if the returned item shows handling beyond what is necessary to establish its nature, characteristics, and function, we may deduct an amount corresponding to the diminished value of the item.

Proof of purchase is required for all EU withdrawal returns.

Refund Process

After your return is received, it will be inspected by our team.

Once the return is approved, your refund — less any applicable restocking fee or deduction — will be issued to the original payment method within 10 business days. If a fee or deduction applies, we will notify you of the amount and the reason before the refund is issued.

Please note that banks and credit card companies may take additional time to post the refund to your account.

If more than 15 business days have passed since your refund was approved and you still have not received it, contact us at:

support@blackforgeoutdoors.com

Important Notes

• Return eligibility and refund tier are determined after inspection.
• Restocking fees and deductions are disclosed in this policy and apply as described above.
• Shipping fees, if applicable, may not be refundable unless the return is due to an error on our part.
• BlackForge Outdoors reserves the right to update this return policy at any time. The most current version will be available on this page.